Terms and Conditions

1. Impressum (Legal Notice)

• Company Name: SODABÄR EU
• Owner: Daniel Baer e. K.
• Registered Address: 12 Gruenstr., 79232 March (D)
• Company Number: HRA 706839
• Registered Court: Freiburg im Breisgau
• VAT Number: 434944184
• EORI-Number: GB434944184000
• Director(s): Daniel Baer
• Email: info@sodabear.co.uk
• Website: www.sodabear.co.uk

2. Terms and Conditions (Terms of Service)

1. Scope: Applies to all purchases on www.sodabear.co.uk.
2. Contract Formation: Contract starts upon order confirmation. Orders may be canceled at our discretion.
3. Prices and Payment: Prices in GBP incl. VAT. Payment options: PayPal, credit card, Apple Pay, Google Pay.
4. Shipping and Delivery:
   • Processing within 1 business day
   • Delivery: 1–3 business days (UK only)
   • Shipping costs may vary; express available
   • Carrier: Yodel with tracking
   • Customer liable for incorrect delivery attempts
   • Contact us within 3 days for lost/damaged items
   • Pre-orders shipped as per stated estimates
5. Right to Cancel & Returns:
   • 14-day cancellation right
   • Returns in original condition
   • Refunds within 14 days of receipt
6. Liability: Limited to intent/gross negligence. Not liable for minor issues.
7. Dispute Resolution: UK law applies. Jurisdiction: Freiburg (D).

3. Privacy Policy (Data Protection Statement)

1. Data Controller: SODABÄR EU, Gruenstr.12, 79232 March (D)
2. Data Collection: When you order, subscribe, or contact us
3. Use of Data: For order processing, support, and (with consent) marketing
4. Cookies: Used to improve UX; can be disabled in browser
5. Third-Party Services: Shared with payment/shipping partners
6. Your Rights: Access, correct, delete data; withdraw consent; lodge complaints with ICO
7. Contact: info@sodabear.co.uk

4. Cookie Policy

We use cookies to improve your experience. You can manage preferences via our Cookie Consent Tool.

5. Refund and Return Policy

• Returns accepted within 14 days
• Refunds processed within 14 days
• Return shipping costs covered by customer unless faulty
• Items must be in original condition and packaging
• Contact support within 2 days for damaged/defective items
• Personalized/perishable items may be non-returnable

6. Shipping Policy

• Processing: 1 business day
• Delivery time: 1–3 business days (UK & EU)
• No additional cost for express shipping
• Weekend/holiday orders processed next business day
• Out-of-stock items: notification with ETA

7. Product Review Policy

• Reviews must be based on real experience
• We may remove offensive, spam, or false reviews
• Incentivized reviews must be disclosed
• Negative reviews not removed unless policy violated
• We may contact reviewers for verification
• Repeat violators may be restricted

8. Contact Information

• Company: SODABÄR EU e. K.
• Owner: Daniel Baer
• Address: Gruenstr. 12, D-79232 March-Hugstetten, Deutschland
• Email: info@sodabear.co.uk